NOT A GOOD
EXPERIENCE AT LIVING SPACES.
Living Spaces Scottsdale Arizona I bought a chair
($917.35)there for my birthday it was delivered on 7-24-20 by 7 27-20 I was trying to file a claim for shoddy workmanship. Was told a work
ticket was started and a tech person (repairman) would contact me within 72
hours. As of today 7-31-20 No one has contacted me to repair chair from first complaint.
On the 28th the chair broke down completely. I was sitting in chair
reached down to lower the foot rest and chair threw me out and I landed on the foot
rest close to seat. On 28th I submitted photo's of the second debacle. On
the 30th I called Living Spaces you can only call a California
number and they will not connect you to the store. Told Barbara the head of the
warranty department the problem (I had sent photos of second debacle on the 28th) was informed she would do a report and a tech person would contact me 72 hours from the 30th. That's a total of 6 days and can't get a person to look at chair.
Should you have any
further questions regarding your photo request, please call Guest Services at
1-877-266-7300 9am-9pm PST Mon - Sun.
From: barbaraespinosa
<barbaraespinosa >
Date:
7/29/20 8:26 AM (GMT-07:00)
To: Joe
Mercado <Joe.Mercado@livingspaces.com>
Subject:
RE: Hello
The chair in question
needs to be picked up and returned to factory. I need to be given a credit back
to my original card. I would not feel safe in the chair after the last
breakdown. All photos can be viewed at.
http://www.livingspaces.com/csr/UploadFilescrm.aspx?ticketId=CAS-754363-J6X7V7&uploadType=Photo
Of course I read your email first and now
have listened to your message, I would be willing to do an exchange, however
when I was in the store the one I chose was the only one I saw that size. I
need the same size also it can't swivel or rock. I can make an appt with you on
Friday to see what is available.
From: Barbara Espinosa <barbaraespinosa >
Date: Tue, Jul 28, 2020, 10:48 AM
Subject: Re: Hello
To: Joe Mercado <Joe.Mercado@livingspaces.com>
I received your
message on 7/27/20 after 6 emails and 10 phone calls with wait times up to an
hour, and on the 10th call at 5:30 pm I reached a live person (Bianca) she
started a tech support for me. The foot rest slants downward with foot rest
closest to front of chair slants below foot rest close to chair. The chair only
reclines in 1 position and if you go further back it makes into a bed. You
can see the photos here https://www-x.livingspaces.com/csr/uploadFilescrm.aspx?ticketId=CAS-754363-J6X7V7&uploadType=Photo
If it can't be fixed
in my home I would like it sent back to factory for them to make the
corrections. I was also surprised to learn that it's non-returnable. I paid
almost $1,000.00 for a chair that I bought for medical reasons and am sorely
disappointed in the construction of the chair. barbara Espinosa
Date: 7/27/20 7:57 PM (GMT-07:00)
To:
Barbara Espinosa barbaraespinosa
From: Joe
Mercado <Joe.Mercado@livingspaces.com>
Subject:
Hello
Hi Barbara, I left
you a voicemail a few minutes ago, I just wanted to send you an email that you
can reply to to reach me directly for contact regarding how you wish to proceed
(IE: Exchange vs. repair)